FAQ

First of all, when connecting the main equipment, confirm that the cable’s +,-cord is accurately  

connected. Then go to Setting → Camera → PTZ and set the ID, protocol, and transmission  

speed. 

In order to execute a function you must log in. Use the keyboard on the screen to enter your password.  

The initial password is set as "000000".

Depending on the user, there are different user rights.

- ADMINISTRATOR : Able to carry out all the functions.

- POWER USER : Able to carry out all the functions excluding the configuration.

- NORMAL USER : Every function is restricted except: screen partition and real-time screen surveillance. 

If the “covert” status is “ON” for a certain channel, “power users” or “normal users” cannot access the video.  

Please change the “covert” status to “OFF” to see the videos for the channels you cannot see at the moment.  

Administrator log-in → Settings → Camera → Covert → OFF.  

Confirm that the Menu control stick → MAIN → Screen partition space is not set as one. You can also set to partition screen  

simply by double-clicking your mouse.  

If you used the VGA monitor as the main monitor and then started using the MAIN OUT monitor as the main monitor,  

press the SPOT button on the front of the equipment until a you hear a signal sound. The DVR will reboot and the TV(Composite)  

will be set as the main monitor.  

If you wish to execute the other way around and switch from the TV(Composite) to the VGA, press the MAIN button until  

you hear a signal sound.  

Please refer to the "Recording Time Table" located at the very last page of the manual for the DVR's recording time.  

This table, assuming moderate activity in the image, offers recording time information based on different resolutions,  

image qualities, and fps when the 250GB hard disk is in use. However, the information in the table can vary depending  

on the activity level and complexity in the image. 

Should there be a need to record for a long period of time, set the resolution, image quality, and fps as low. For sites where  

activity is rare, it is efficient to set the DVR so that it records only when there is motion. That way, you can use the hard disk for 

 a longer period of time. 

If image quality is more important than the recording time, you can set the resolution, image quality, and fps as high. 

Please check the following items.
1. HDD recognition : Check the HDD information on the information window.
2. Recording configuration : Double check the recording configuration for each channel and day.
3. Event partition : If the event partition is at 100%, there is no HDD space for continuous recording.
4. Overwriting : If the overwriting setting is off or it is set as an event partition, continuous recording will not work  

after the event partition capacity is full. 

Did you press the REC button on the remote control after adjusting the recordings settings? If you press the REC button  

on the remote control, recording will be executed immediately and thus a continuous recording will take place.  

In order to stop the immediate recording function, press the REC button one more time.  

When playing, use the rewind, fast-forward buttons on the bottom right to play and play backwards.  

You can play backwards with a speed 2times, 4times, 8times, or 16times faster.  

You can play normally with a speed 2times, 4times, 8times, 16times, and 32times faster. 

When you go to Search → Date/Time search → Update, a bar according to the recording settings will appear on the right table.  

After selecting the channel(vertical 1~8/ 1~16) and the time (horizontal 02~22), press the play button on the bottom left. 

Are you using the motion recording method? Please check the recording schedule (setup → schedule).  

When using the motion recording method, it will only record when there is motion; thus when there is no motion,  

it will seem as if the video snaps and there are missing parts. 

The DVR Set-up - System - Backup only plays on the DVR; when playing on the PC, you must receive the Export backup. 
Menu Control Bar → Export → Equipment, channel, date/time → Copy. After backup, you can play by using the Export view  

that forms with the recorded data. 

It could vary depending on the size of the recorded data within the HDD, but it is not possible to "Export" the data  

recorded over a long time interval at once. It is secure to divide the entire time by 2 hours intervals before exporting the data. 

When executing backup by using Export as a Client, it is possible to save using AVI files. However, if you save as AVI files,  

you must install the Client program on the PC in order to install the codec needed to execute other players. 

Please format using the Delete Media item on the backup screen settings. Before doing so, secure important data  

in your USB somewhere else. 

Connect the MODEM to the LAN port on the back side of the DVR.
You can access the web viewer on the internet by using the address at DVR menu control bar → INFO(System info).  

Please enter http:// in the internet address space and enter the confirmed IP address as well. You can gain access  

by logging in through the ID and PW used for the DVR.
- The standard ports for LE6016, LE3116, LE3108, LE2116, LE2108, LE2104 are TCP/IP 9001 and Web server 80.
- The standard ports for LE1004 are Web 80, Play 9091, and Live 9092 

Set the IP assigned by the router as fixed on the DVR, then go to the router settings to port forward the TCP/IP port  

and Web port according to the DVR IP.
Use the Network IP address shown on DVR menu control bar → INFO(System info) to port forward the standard ports  

in the router settings - 9001 and 80.
* For the LE1004, use the network IP address to port forward the standard ports in the router settings - 80, 9091, 9092.  

After port forwarding, use the Wan IP on the router to access the web viewer on the internet.  

Please enter http:// on the internet address space and the confirmed IP address.  

You can use it as the Fixed IP if you go to DVR Setup → Network → TCP/IP and enter the IP address,  

subnet mask, and gateway then set the DHCP as OFF.
The standard value of the Web port used for the DVR is 80.
If an error occurs while using port 80, change to another number and port forward that new number. 

When using a router, you must first set the assigned IP as fixed on the DVR.  

Then you should go to the router settings and port forward the TCP/IP port and Web port for the DVR IP. 

[DVR1]
▶ Setup - Network - TCP/IP
▶ DHCP : OFF
▶ IP address, subnet mask, gateway : manual
(Example) 192.168.1.12, 255.255.255.0, 192.168.1.1(Standard router's interior IP)
▶TCP/IP port : manual, (ex)9002

** When connecting more than two DVRs to one router, you must use different IP addresses and TCP/IP ports.

[Router]
▶Port forwarding
   Set up the router so that the IP for each DVR can use the assigned port, refer to the router manual.

192.168.0.16 is a IP that is set even if the network isn't connected.

If there are no problems with the router or the connection cable, set Setup → Network → TCP/IP → DHCP : ON,  

and reboot the DVR and the router equipment.  

If the same phenomenon occurs even after the reboot, set Setup → System → Setup → Setup Initialization.  

However, the standard setup value becomes initialized upon initialization. 

In order to use the DDNS, you must first set the network.
Set the network appropriate to the fixed IP, fluid IP, or router environment. 

When the network setup is completed, go to Setup → Network → DDNS menu and set the DDNS service item as ON,  

then enter any name for the host name. Click the update button and the hostname for the DDNS server will be entered.  

A 'success' message will appear.
In case of failure, follow the instructions on the message.
After the hostname is entered, you can enter the hostname on the internet browser address space in place of the IP address.  

Is the DDNS service set as OFF?
1. Set the DDNS service as ON, then enter the hostname.
2. Press the update button.
3. If the update is successfully applied to the DDNS server, the address ******.lgddns.com will be formed in the host space.
4. If the update is not successfully applied to the DDNS server, the message "DDNS server not found.  

    Please check the network setup" will appear.
  

In this case, if the modem and router has no defect, double check the network connection cord. If the router port has  

a defect or the product experienced a temporary defect, reconnect the LAN cable and reboot.  

1. Network connection
   1) Cable connection status:

       Check that the green LED is ON and the yellow LED is blinking on the LAN port.
   2) IP, Subnet mask, Gateway status
      - Use Fixed IP: check if the value is accurate
      - Fluid IP: Check the IP assignment in the Info screen
   3) Go to Setup - System - NTP menu and set NTP as ON.

       Carry on TEST and confirm Network's connection.
   4) If using router, check that the port forwarding for the web port is complete.

2. DDNS Setup
   1) Confirm that the DDNS usage is ON
   2) Update DDNS and renew to current status

3. Confirm address on the web browser
   1) Did you enter http:// before the address?
   2) Did the port change?
       If the Web Port did change, place (:)+alteration port at the end of the address.

       If the TCP/IP port changed, you must enter the changed port in the log-in page port LAN.
       http://hostname.lgddns.com:webportnumber

The play function is not supported on the web viewer. If you wish to use the play function, install the Client program  

and enter as Client. Web viewer only supports live functions. 

Did you log in using an ID other than the administrators?
Is the Covert Function set as ON in the DVR settings?
Channels set as Covert is only available to administrators, and thus is not available for power users and normal users.  

Alter the Covert setting to OFF. Administrator Log in → Setting → Camera → Covert → OFF 

In order to see the DVR video through the client program or internet explorer, the following must be satisfied.  

Referring to LG security micro-site of Recommended PC Specifications.
Depending on the Graphic card, the video may not appear even though the above specifications are satisfied. In this case,  

select Windows Start → Execute, enter “dxdiag.exe” in the 'open' window, and execute the DirectX diagnosis tool.
Select the display tab and set the middle DirectDraw acceleration as Don't Use, and close by clicking on the End button. 

1. Execute the web browser.  

Enter "HTTP://" in the address space, then enter the DVR product's IP address or the hostname formed by the DVR Settings Menu → DDNS section.  

The Web port's standard value used by the DVR is 80. If an error occurs with port 80, change the Web port to another number  

then post forward the new number. 

After installing the program, you must enter the access information.
Tools → Access Inventory → Add → Site name, IP address, Port Enter → OK.
When  the site's name entered on the left is produced, right click and log in as a user.  

If the live video does not appear immediately after logging in, double click the site name and drag the Cameras item to  

the channel screen.    

- Cable connection status : The green LED is ON, and the yellow LED is blinking on the LAN port.

- IP, Subnet mask, Gateway setup status

- When using a Fixed IP: Check if the accurate value is entered.

- When using a Fluid IP: Check the assigned IP on the Info window.

- Go to Setup - System - NTP Menu, set NTP as ON, execute TEST, and confirm Network connection.

- In case of using a router, confirm that post forwarding is complete for the port.

The usage of the Client or Web viewer has a great impact on the network environment.  

It is affected by the DVR and Client's network speed, Bandwidth, traffic amount, and so forth, and thus results  

in snapping videos, postponement of transmission, and end of access. Every DVR has a bit of difference,  

but any DVR gets affected by the network condition. 

When accessing simultaneously, up to 5 people are allowed to access the DVR. After two or more power users log in,  

log in must be executed by through the normal user.

If there is no user at the moment but the message keeps appearing, reboot the DVR. The DVR may have received  

the logout message late. When logging out, you must right click the site's name and select User Logout.  

The recommended HDD is a Security exclusive HDD, and thus guarantees better trust than the general PC HDD.  

Further, the recommended HDD has been proven of its safety and compatibility through tests.  

Other HDDs may be installed, but no service will be supported if a defect occurs.
Further, those HDD installed through factory shipment are the only ones available for A/S.  

If another company installed the HDD, you must receive A/S from that specific company. 

Did you install the 1TB HDD?
The 1TB HDD did not go through the compatibility test, and thus a defect may form later on. In this case,  

you may be able to reuse through HDD formatting, but more defects may occur in the long run.  

- Smart Station and Web Interface currently supports English. Other languages will be available in the near future,  

and they will be supported according to priority of requests.
 

- Image Editing is currently not supported
  Image Uploading/Replacing is possible
 

- Max. 16CH recommended considering Reliability and Performance

* Currently Sony, Panasonic works at 32CH

- Only the recorded videos of IP cameras, that are registered with Smart Station, can be loaded and viewed.  

Loading a remote video and monitoring it on Smart Players is possible if user installs NAS and connects it using network drive  

- To watch the "NAS-stored" recorded video of IP Camera (registered with Smart Station) using another Smart Station,  

user must register the IP Camera onto the new Smart Station and export file as AVI 

Note) If Smart Station is installed in two places (#1: Local N/W within IP router, #2 N/W outside of IP router),  

video can be recorded using NAS in one place, and Smart Station in another place.
However, 1 IP Camera cannot be recorded to both NAS and Local HDD of Smart Station using only 1 Smart Station.
(Will be recognized as a single Local HDD in NAS, Local HDD, and Smart Station) 

Yes, simultaneous recording is possible if you install Smart Station within the local n/w of IP router and configure  

it so that it can record to NAS and install Smart Station outside of the router, so that it can record separately (local HDD)

For storage:      

    Within router: NAS     

    Outside of router: Local HDD 

1. Check Video Stream was assigned after setting up Recording Schedule
If Video Stream Video Stream is not assigned, Recording does not start.  Therefore, after registering schedule,  

your must assign schedule to a preferred video stream. 

2. Check Recording Server Informatio

Check Enable status, IP Address of NAS, UserID/Password, shared folder channel
Recording Server Setting cannot be controlled on the web, Smart Station must be used.
(Refer to Smart Station Manual)


3. Check the status of Recording Server
   Windows Control Panel → Map Network Drive → Connect NAS and check if it works
   If network drive is connected, but file copy or directory creation does not work: User does not have  

   proper “write” authority, therefore recording may not work
   → Check User authority of NAS (Refer to NAS equipment manual) 

Fromipvideomarket.com

1. Search device using IP Utility, Check IP/Port etc, Re-connect

1. Check Audio related Configuration

2. Check PC’s Volume Setting

3. Check the physical/connection condition of Mic/Speaker

1. In Configuration, check if RTP Multicast IP or Port is set identically with another device

When using Multicast: If Multicast IP or Port is set identically with another device, data ends up being delivered using  

the same channel, so an overlapping image can result  

1. Check the condition of camera connected to LVS301
    Directly check image by connecting camera to monitor

2. Check the connection condition between LVS301 and camera

3. Check camera related setting in Configuration

4. Check Video Stream related setting in Configuration

5. Check camera direction
   Check if it is pointing at a source of light, or an area where light cannot enter 

1. CheckJava Runtime Environment installation(Requires JRE 1.6.0.11 or above)

PC: Start menu→ Control Panel → Add/Remove Programs
Check if Java is installed.  If not, download the newest JRE from http://java.sun.com and install 

2. Checkcable connection for image signal transmission

3. CheckVideo Stream setting in Configuration

4. CheckTTL value when configured to Multicast

5. Check Firewall setting
If LVS301 is set up within a Network with firewall, and you wish to connect from outside network connection permission is required from firewall (set up through Network administrator)

6. Check Power and Network connection
 

1. CheckUser authority

Only Administrator or Power User can control PTZ Control

2. CheckPTZ related setting (Must be identical to connected camera’s setting)



a. CheckPTZ Protocol setting

b. CheckCamera ID  

c. CheckSerial port Baud Rate

3. Checkcamera connection

By using thelens adjustment switch on the exterior of the camera case, set up to the DC,ELC, or Video position according  

to the lens type installed. 

Remove theC-mount adaptor between the camera and the lens.

Set the ExposureMode-Wide Dynamic Range function as "ON".

1. Confirmationof the exposure mode setting is needed.
- When using the DC Lens : Aperture priority mode
- When using the ELC Lens : Shutter priority mode
2. Confirm power supply          

When operatingthe camera while detecting motion, the function gets removed. In order tore-operate the function, zoom out  

as was before. 

In theInitialization - Protocol setting, select PELCO D and press the "M"button. The camera will reboot and the setting  

will be applied. 

1. Set-up withinExposure Mode
  - Sensitivity Control : Intermediate
  - Shutter speed : Auto
  - Image accumulation : On
2. Set noise removal as intermediate

If you higher the sensitivity control and lower the noise removal, you will geta more natural screen despite the noise;  

if you lower the sensitivity controland higher the noise removal, you will get a clearer screen. 

In the specialmode - OSD setting, you can set the user phrase, zoom magnification indicator,function indicator,  

and camera number as ON/OFF. 

Pleaseinitialize - factory initialize.

(Within theset-up specification, initialization refers to the set-up specification foreach relevant function.)  

Did you installthe 1TB HDD?
The 1TB HDD did not go through the compatibility test, and thus a defect mayform later on. In this case,  

you may be able to reuse through HDD formatting,but more defects may occur in the long run.